01
Booking Pattern
Several departures a day across peak visitor hours
For city sightseeing operators
Booking software for guided city tours
Run several daily sightseeing departures, keep the biggest landmarks from overselling, and split large groups across guides without double-booking anyone.
At a glance
How Guided City Tours businesses operate
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Capacity Type
Per-person places split across multiple guides when demand is high
03
Resources
A roster of guides, each with a language and route speciality
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Weather Dependent
Low — routes continue rain or shine
05
Waivers
Not required for standard sightseeing routes
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Checkin
Guide checks tickets at a central landmark meeting point
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Seasonality
Steady year-round with summer and festival spikes
08
Party Type
Overseas visitors, cruise passengers and weekend city-breakers
The challenges
What gets in the way
The operational friction we hear about most — and what Experiqo does about it.
01
The challenge
Peak departures need more than one guide
A busy midday highlights tour might need three guides splitting forty people into manageable groups. You need capacity that grows with the guides you assign, not a single hard cap.
02
The challenge
Language-specific tours get mixed up
A Spanish-language departure and an English one at the same hour are easy to conflate on paper. Each needs its own product, price and manifest so nobody joins the wrong group.
03
The challenge
Cruise and coach parties land in one lump
Twenty passengers off a single ship booked together should sit together with one guide. Handling that as a back-office group booking beats forcing them through a public checkout.
04
The challenge
Meeting points confuse first-time visitors
Tourists new to the city miss vague meeting instructions. A pinned landmark, a photo and a reminder the morning of the tour cut the frantic phone calls at departure.
05
The challenge
Resellers want their own booking channel
Hotels and concierges send you steady trade but do not want to email every request. A reseller portal with agreed net rates lets them book directly and see live availability.
06
The challenge
Reviews decide which listing gets the next click
City tour visitors compare listings heavily on recent reviews. Prompting every guest after the tour keeps your review count climbing ahead of rivals.
The platform
Features built for Guided City Tours
01
Back-office bookings
Take phone, email and walk-up bookings from the admin so every sale lives in one place, whatever channel it came through.
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02
Availability rules
Set recurring schedules once and let Experiqo generate every departure, so your calendar fills itself instead of you building it by hand.
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03
Capacity control
Cap the number of places by date, time, guide, vehicle or equipment, so you sell exactly what you can deliver and never oversell.
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04
Manifests
View or print a complete guest list for every departure, with the details your team needs to run the trip, always up to date.
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05
Staff & guide assignments
Assign staff and guides to departures so everyone knows what they are running, and no trip goes out without someone to lead it.
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06
Booking reminders
Automatic reminder emails go out a set number of days before departure, so guests turn up prepared and on time, and you see fewer no-shows.
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07
Agent & reseller portal
Give resellers their own portal to book at net rates, so trade partners sell your experiences without eating into your margin by hand.
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08
OTA channel sync
Sync availability with Viator and GetYourGuide, so channel bookings draw on the same capacity as your direct sales and you avoid double-selling.
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A day with Experiqo
How Guided City Tours runs on Experiqo
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01
Step 1
Publish the daily departure board
Set your morning highlights loop, the afternoon old quarter walk and the language variants, and let the schedule fill the calendar for the season.
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02
Step 2
A hotel concierge books four guests
Through their reseller portal a concierge books four guests onto the 10am English tour at the agreed net rate, and the places drop from live availability immediately.
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Step 3
Guides are assigned as numbers grow
As the departure fills you add a second guide, capacity lifts to match, and each guide gets only their share of the group on a clean manifest.
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04
Step 4
Everyone checks in at the landmark
At the fountain meeting point guides scan or tick guests in, split them into groups by language, and set off within minutes.
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Step 5
A review request lands that evening
After the tour each guest is asked for a review, building the recent, dated feedback that ranks your listing above the competition.
One connected system
One connected system, from booking to check-in
Every part of a guided city tours booking flows through one platform — no re-keying, no disconnected tools.
01 · Sell
Turn demand into paid bookings
Products
01
Availability
02
Bookings
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02 · Operate
Keep guests and teams moving
Customers
04
Payments
05
Staff
06
03 · Understand
Use one live picture to grow
Resources
07
Communications
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Reporting
09
No re-keying. No disconnected tools. A change in one workspace updates everywhere.
Related
Similar industries
FAQs
Questions from operators like you
Yes. Assign extra guides to a busy departure and its capacity rises with them, with each guide getting their own portion of the group on a separate manifest.
Each language runs as a separate product carrying its own schedule and manifest, so an English and a Spanish departure at the same hour never get mixed together.
A reseller portal gives them agreed net rates, live availability and their own logins, so they book directly instead of emailing every request through.
Yes, availability syncs with the major OTA channels so the same places aren't sold twice across your own site and the marketplaces.
Large pre-formed parties are best taken as a single back-office booking on one guide, keeping them together rather than pushing each passenger through checkout.
You can close online sales a set time before departure so a guide is never surprised by a booking made minutes before they leave the meeting point.