01
What gets in the way
Guests left guessing
Without clear communication, guests email to ask what they already should have been told.
Solutions
Keep guests in the loop without lifting a finger
From confirmation to reminder to a last-minute meeting-point change, good communication reassures guests and cuts your workload. Let it run automatically, across email and text.
The problem
What this solves
02
What gets in the way
Reminders that never get sent
A busy team forgets reminders, and no-shows follow.
03
What gets in the way
No fast way to reach everyone
A last-minute change is hard to communicate to a whole departure quickly.
04
What gets in the way
Inconsistent messaging
What a guest hears depends on who happened to reply.
The outcome
What you get
01
Business outcome
Everyone kept informed
Automatic confirmations and reminders mean guests always know where they stand.
02
Business outcome
Reach people instantly by text
SMS lands time-critical updates on the device guests always carry.
03
Business outcome
Fewer questions in your inbox
Self-service and clear messaging cut the routine queries you have to answer.
04
Business outcome
A consistent voice
Every guest gets the same clear, branded communication.
The platform
Features that power this
01
Rescheduling
Move a booking to another date in a few clicks, or let guests reschedule themselves, so a change of plans does not become a refund.
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02
Guest self-service
Give guests a secure link to view, pay, reschedule or complete their booking themselves, cutting the admin your team handles by hand.
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03
Marketing consent
Capture and store each customer's marketing and SMS consent, and respect their opt-outs, so your campaigns only reach guests who have chosen to receive them.
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04
Automated emails
Send confirmations, reminders and follow-ups automatically, so guests are kept informed without your team writing a single email.
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05
Booking reminders
Automatic reminder emails go out a set number of days before departure, so guests turn up prepared and on time, and you see fewer no-shows.
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06
SMS messaging
Send SMS updates and reminders via Twilio, so time-critical messages reach guests on the device they always have to hand.
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See how Experiqo handles this
Book a walkthrough and we will show you how the platform fits the way you already work.
FAQs
Common questions
Confirmations, reminders, follow-ups and pre-arrival requests, across email and, where set up, SMS.
Yes. SMS lets you reach guests quickly with time-critical updates.
Yes. Clear messaging and self-service cut the routine queries your team answers.
Yes. Marketing and SMS consent are tracked per customer.