01
Booking Pattern
Port-day excursions timed to ship arrival and all-aboard
For shore excursion providers
Booking software for shore excursions
Run port-day tours to the ship's clock, pick up at the quay, guarantee a return-to-ship window, and take cruise-agent bookings against live vehicle capacity.
At a glance
How Shore Excursion Providers businesses operate
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Capacity Type
Per-vehicle seat capacity across the day's excursions
03
Resources
Drivers and vehicles matched to each port call
04
Weather Dependent
Low to moderate depending on the excursion
05
Waivers
Depends on the activity in the excursion
06
Checkin
Guide checks passengers in at the quayside meeting point
07
Seasonality
Follows the cruise season and the ship schedule for the port
08
Party Type
Cruise passengers, booked direct or through cruise agents
The challenges
What gets in the way
The operational friction we hear about most — and what Experiqo does about it.
01
The challenge
Everything runs to the ship's clock
A shore excursion lives or dies on getting passengers back before all-aboard. Departure and return windows have to be built around the ship schedule, with no room to overrun.
02
The challenge
Quayside pick-ups need to be exact
Passengers stepping off a ship need to find you fast at a crowded quay. A clear, single quayside pick-up point and time avoids a scramble against the clock.
03
The challenge
Cruise agents book in blocks
Cruise lines and agents send passengers in groups at net rates. A reseller portal lets them book against live vehicle capacity without emailing every request.
04
The challenge
A port day can bring several ships
Busy port days stack multiple ships and excursions. Matching vehicles and drivers to each without a clash keeps the day from unravelling on the quay.
05
The challenge
Overselling a vehicle risks the return
Promising more seats than the vehicle holds leaves passengers stranded as the ship sails. Selling against real vehicle capacity keeps the return-to-ship promise safe.
06
The challenge
Reviews travel with the cruise
Cruise passengers compare shore excursions heavily on reviews. Prompting them after the tour keeps your listings strong for the next ship.
The platform
Features built for Shore Excursion Providers
01
Capacity control
Cap the number of places by date, time, guide, vehicle or equipment, so you sell exactly what you can deliver and never oversell.
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02
Booking cut-offs
Close bookings automatically a set time before departure, so you get the notice you need to prepare and are not caught out by last-minute orders.
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03
Resource allocation
Assign guides, vehicles and equipment to departures with conflict checks, so you never double-book the same boat, van or instructor.
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04
Pick-up points
Offer selectable pick-up and drop-off locations at checkout, so guests choose where to meet you and your driver gets a clear running order.
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05
Manifests
View or print a complete guest list for every departure, with the details your team needs to run the trip, always up to date.
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06
Staff & guide assignments
Assign staff and guides to departures so everyone knows what they are running, and no trip goes out without someone to lead it.
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07
Agent & reseller portal
Give resellers their own portal to book at net rates, so trade partners sell your experiences without eating into your margin by hand.
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08
Review collection
Ask guests for a review automatically after their trip, with a rating gate and a delay you control, target the whole business or an individual guide, and sync approved reviews to Google, Trustpilot and TripAdvisor.
Learn more
A day with Experiqo
How Shore Excursion Providers runs on Experiqo
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01
Step 1
Schedule to the ship arrival
Set the port-day excursion inside the ship's window, with a guaranteed return-to-ship time and a quayside pick-up point.
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02
Step 2
A cruise agent books a block
A cruise agent books twenty passengers through their portal at net rates, and the seats drop from live vehicle capacity.
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03
Step 3
Vehicle and driver are matched
You match a vehicle and driver to the port call, with a conflict check when several ships are in on the same day.
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04
Step 4
The guide meets the quay
At the quayside pick-up the guide checks passengers in, sets off to the ship's clock, and returns them before all-aboard.
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05
Step 5
A review request follows
Once back on board passengers are asked to review, keeping your shore-excursion listings strong for the next ship.
One connected system
One connected system, from booking to check-in
Every part of a shore excursion providers booking flows through one platform — no re-keying, no disconnected tools.
01 · Sell
Turn demand into paid bookings
Products
01
Availability
02
Bookings
03
02 · Operate
Keep guests and teams moving
Customers
04
Payments
05
Staff
06
03 · Understand
Use one live picture to grow
Resources
07
Communications
08
Reporting
09
No re-keying. No disconnected tools. A change in one workspace updates everywhere.
Related
Similar industries
FAQs
Questions from operators like you
Yes, build departure and return windows around the ship's arrival and all-aboard, with a guaranteed return-to-ship time so nobody is left behind.
Set one exact quayside meeting point and time, so passengers stepping off the ship find you fast without a scramble against the clock.
A reseller portal lets cruise lines and agents book passenger blocks at net rates against live vehicle capacity, without emailing each request.
Match vehicles and drivers to each port call with a conflict check, so a busy port day with multiple ships stays under control.
Selling against real vehicle capacity and closing bookings before departure keeps every excursion within the seats and the timing the ship allows.
Close online bookings a set time before departure, so an excursion running to the ship's clock is never surprised by a late booking.