01
What gets in the way
Data spread everywhere
Guest details sit across inboxes, exports and channels, so no one has the full picture.
Solutions
One record for every guest, not ten inboxes
When customer details are scattered across email, spreadsheets and channels, follow-up is patchy and marketing is guesswork. Bring it together into records you own and control.
The problem
What this solves
02
What gets in the way
No history to draw on
Without a record, you cannot see that a guest has booked with you before.
03
What gets in the way
Consent untracked
Not knowing who agreed to marketing makes any campaign risky.
04
What gets in the way
Locked out by channels
When a channel owns the booking, it often owns the customer too.
The outcome
What you get
01
Business outcome
Everything in one record
Details, bookings and notes for each guest live together.
02
Business outcome
See the full history
A guest's past and upcoming bookings are visible at a glance.
03
Business outcome
Consent you can rely on
Marketing and SMS consent are tracked, so outreach is safe and respectful.
04
Business outcome
Data that is yours
Direct bookings build a customer base you own outright.
The platform
Features that power this
01
Back-office bookings
Take phone, email and walk-up bookings from the admin so every sale lives in one place, whatever channel it came through.
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02
Customer records
Keep every guest's details and full booking history in one record, so you know who your customers are and can bring them back.
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03
Booking history
Every customer record keeps their full past and upcoming bookings, total spend and contact details in one place, so you always have the full picture of a guest.
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04
Marketing consent
Capture and store each customer's marketing and SMS consent, and respect their opt-outs, so your campaigns only reach guests who have chosen to receive them.
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05
CSV exports
Export your bookings, customers and reports to CSV whenever you need them, for your accountant, your own analysis or peace of mind.
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06
Email campaigns
Segment your customers by what they booked, when they visited or how much they spent, then send targeted email campaigns that bring the right people back.
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See how Experiqo handles this
Book a walkthrough and we will show you how the platform fits the way you already work.
FAQs
Common questions
Every booking, online or back-office, builds and updates a customer record.
Yes. Each record shows the guest's past and upcoming bookings.
Yes. Marketing and SMS consent are tracked per customer.
Yes. You can export your customers to CSV at any time.