01
What gets in the way
Guests you cannot reach again
When a channel owns the booking, you often cannot contact the guest afterwards.
Solutions
The cheapest booking is the guest who comes back
Winning a new guest costs far more than keeping one. Build customer records from every booking, collect reviews and email past guests, so your best marketing channel is the one you already own.
The problem
What this solves
02
What gets in the way
No record of who has been
Without customer records, you have no way to invite past guests back.
03
What gets in the way
Reviews left to chance
Great experiences go unreviewed because nobody remembers to ask.
04
What gets in the way
No easy way to run an offer
Reaching your best customers with a seasonal offer is hard without the data and tools.
The outcome
What you get
01
Business outcome
Own your audience
Direct bookings build customer records that are yours to market to.
02
Business outcome
Reviews that bring the next guest
Automatic review requests build the social proof that wins new bookings.
03
Business outcome
Bring past guests back
Segment your customers and email them offers they will actually want.
04
Business outcome
Respect consent
With consent tracked, you contact only guests who want to hear from you.
The platform
Features that power this
01
Gift vouchers
Sell gift vouchers on your website and redeem them at checkout, with balances tracked so partly used vouchers keep working.
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02
Customer records
Keep every guest's details and full booking history in one record, so you know who your customers are and can bring them back.
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03
Marketing consent
Capture and store each customer's marketing and SMS consent, and respect their opt-outs, so your campaigns only reach guests who have chosen to receive them.
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04
Automated emails
Send confirmations, reminders and follow-ups automatically, so guests are kept informed without your team writing a single email.
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05
Review collection
Ask guests for a review automatically after their trip, with a rating gate and a delay you control, target the whole business or an individual guide, and sync approved reviews to Google, Trustpilot and TripAdvisor.
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06
Email campaigns
Segment your customers by what they booked, when they visited or how much they spent, then send targeted email campaigns that bring the right people back.
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See how Experiqo handles this
Book a walkthrough and we will show you how the platform fits the way you already work.
FAQs
Common questions
Yes. Direct bookings build customer records that belong to you, with consent tracked for marketing.
Reviews build trust that wins new guests, and the review request itself keeps you front of mind.
Yes. Consent is tracked per customer, so campaigns reach only those who agreed.
Yes. You can segment your customers and send campaigns to the groups you choose.